CRETAN MEDICARE
Committed to Quality, Patient Safety, and Continuous Improvement in Healthcare Services.
Who We Are
Cretan Medicare (Iatriki Frontida Kritis Medical S.A.) has been providing Primary Healthcare Services since its establishment in 1996, with a strong commitment to quality, reliability, and a patient-centered approach.
The purpose of the company is to provide high-quality medical services in a well-organized and professional healthcare environment, characterized by compassion, scientific expertise, and consistency.
Our mission is the prevention and treatment of health conditions affecting our patients, within a welcoming and safe environment supported by our medical, paramedical, and administrative personnel.
Quality Management System – ISO 9001:2015
To achieve these objectives, Cretan Medicare implements a Quality Management System (QMS) in accordance with the requirements of the international ISO 9001:2015 standard.
The Quality Management System encompasses all company processes, with the following scope:
“Provision of Primary Healthcare and Support Services.”
Core Principles of Our Quality Policy
Our Quality Management System has been designed and implemented based on the following fundamental principles:
- Optimal Organization and Operations: To serve as the primary framework for ensuring the effective organization and efficient operation of Cretan Medicare.
- Continuous Improvement of Healthcare Services: To consistently enhance the quality of the medical services provided.
- Patient and Partner Satisfaction: To ensure and continuously improve the satisfaction of our patients and partners by delivering healthcare services that meet their needs and expectations.
- Professional Competence: To maintain a high level of professional competence, qualifications, and expertise among all members of our personnel.
- Environmental Responsibility: To adopt preventive measures aimed at addressing the potential impacts of climate change.
Commitment to Quality and Continuous Improvement
Cretan Medicare is committed to complying with all applicable requirements governing its healthcare services and to the continuous improvement of the effectiveness of its Quality Management System.
This commitment is an integral part of our daily operations and reflects our dedication to delivering reliable, high-quality healthcare services.
Quality Objectives and Performance Evaluation
The Management of Cretan Medicare establishes specific quality objectives covering the full range of the company’s services, with continuous quality improvement as the primary criterion.
As part of the Annual Management Review, the Management evaluates the achievement of these objectives and establishes new quality targets for the following period.
Availability of the Quality Policy
The Quality Policy of Cretan Medicare (Iatriki Frontida Kritis Medical S.A.) is available to all interested parties.
