{"id":2169,"date":"2026-10-29T12:14:46","date_gmt":"2026-10-29T10:14:46","guid":{"rendered":"https:\/\/cretanmedicare.gr\/?page_id=2169"},"modified":"2026-10-29T12:14:52","modified_gmt":"2026-10-29T10:14:52","slug":"quality-policy","status":"publish","type":"page","link":"https:\/\/cretanmedicare.gr\/en\/quality-policy\/","title":{"rendered":"Quality Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>CRETAN MEDICARE<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Committed to Quality, Patient Safety, and Continuous Improvement in Healthcare Services.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Who We Are<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cretan Medicare (Iatriki Frontida Kritis Medical S.A.)<\/strong> has been providing Primary Healthcare Services since its establishment in 1996, with a strong commitment to quality, reliability, and a patient-centered approach.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>purpose<\/strong> of the company is to provide high-quality medical services in a well-organized and professional healthcare environment, characterized by compassion, scientific expertise, and consistency.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our <strong>mission<\/strong> is the <strong>prevention and treatment<\/strong> of health conditions affecting our patients, within a welcoming and safe environment supported by our medical, paramedical, and administrative personnel.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Quality Management System \u2013 ISO 9001:2015<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To achieve these objectives, <strong>Cretan Medicare<\/strong> implements a Quality Management System (QMS) in accordance with the requirements of the international <strong>ISO 9001:2015 standard<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Quality Management System encompasses all company processes, with the following scope:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u201cProvision of Primary Healthcare and Support Services.\u201d<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Core Principles of Our Quality Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our Quality Management System has been designed and implemented based on the following fundamental principles:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Optimal Organization and Operations:<\/strong> To serve as the primary framework for ensuring the effective organization and efficient operation of Cretan Medicare.<\/li>\n\n\n\n<li><strong>Continuous Improvement of Healthcare Services:<\/strong> To consistently enhance the quality of the medical services provided.<\/li>\n\n\n\n<li><strong>Patient and Partner Satisfaction:<\/strong> To ensure and continuously improve the satisfaction of our patients and partners by delivering healthcare services that meet their needs and expectations.<\/li>\n\n\n\n<li><strong>Professional Competence:<\/strong> To maintain a high level of professional competence, qualifications, and expertise among all members of our personnel.<\/li>\n\n\n\n<li><strong>Environmental Responsibility:<\/strong> To adopt preventive measures aimed at addressing the potential impacts of climate change.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Commitment to Quality and Continuous Improvement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cretan Medicare<\/strong> is committed to complying with all applicable requirements governing its healthcare services and to the <strong>continuous improvement of the effectiveness of its Quality Management System<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This commitment is an integral part of our daily operations and reflects our dedication to delivering reliable, high-quality healthcare services.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Quality Objectives and Performance Evaluation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Management of Cretan Medicare establishes specific quality objectives covering the full range of the company&#8217;s services, with continuous quality improvement as the primary criterion.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As part of the <strong>Annual Management Review<\/strong>, the Management evaluates the achievement of these objectives and establishes new quality targets for the following period.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Availability of the Quality Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><em>The Quality Policy of Cretan Medicare (Iatriki Frontida Kritis Medical S.A.) is available to all interested parties.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>CRETAN MEDICARE Committed to Quality, Patient Safety, and Continuous Improvement in Healthcare Services. Who We Are Cretan Medicare (Iatriki Frontida Kritis Medical S.A.) has been &#8230; <a title=\"Quality Policy\" class=\"read-more\" href=\"https:\/\/cretanmedicare.gr\/en\/quality-policy\/\" aria-label=\"Read more about Quality Policy\">More<\/a><\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2169","page","type-page","status-publish","no-featured-image-padding"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Quality Policy - ISO 9001:2015 - Cretan Medicare<\/title>\n<meta name=\"description\" content=\"Discover Cretan Medicare&#039;s Quality Policy, our commitment to patient safety, high-quality healthcare services, and continuous improvement under ISO 9001:2015.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cretanmedicare.gr\/en\/quality-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quality Policy - 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